Scumbags with horrific customer service and poor tech 03 September 2019 Reviewer: Matt from Singapore
66 of 131 people found this review helpful
Variety of Documents:
Quality of Documents:
Features:
Ease of Use / Navigation:
Ease of Joining / Registration:
Customer Support:
Value for Money:
Overall Star Rating:
On signing up their log-in didn't work. I had to email their support as no-one from their phone number answered the phone.
I received a message a day later telling me "to log out then log back in". On doing this the website worked.
After finding that they had a very limited collection of documents which were not generally recent I started the cancellation process.
There is no simple way to cancel with these charlatans and their abysmal IT development. They require 48 hours notice and for you to fill in a form. Total scumbags who I doubt have much repeat business - perhaps that's the business model.
Even though I filed my cancellation request before my subscription date was up, they still proceeded to charge me for another month, not even accounting or discounting for the service disruption I received.
In summary, I would not recommend Real Deal Docs to a friend.
