Terrible - as difficult as possible to cancel 14 February 2018 Reviewer: Neveragain from Irvine, CA
164 of 229 people found this review helpful
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As another reviewer noted, carefully read the full "Terms of Use" for a preview of their customers-as-hostages business philosophy.
They require a "two-step" cancellation process - but then they fail to send the second-step email allowing you to "confirm" your cancellation request.
They also claim to send the email from "smartrules'" instead of "realdealdocs" - apparently as a purposeful trap for the unwary who are presumably expecting a response email from "realdealdocs."
Then you will likely have to incur multiple phone calls and emails to get further stonewalled from cancelling. Meanwhile, they continue to charge fees even as they fail/refuse to allow you to cancel, even though you've followed all their required steps.
Perhaps the worst customer service I've ever experienced.
An interesting approach for selling services to the legal field . . .
In summary, I would not recommend Real Deal Docs to a friend.
